Return & Refund Policy
Our policy on returns, cancellations and refunds for products and consultations.
Last updated: August 2026
Overview
At My Astro Pandit we want you to be satisfied with every purchase. This policy explains when and how you can cancel, return or seek a refund. It applies alongside our Terms & Conditions.
Order cancellation
You may cancel a product order free of charge any time before it is dispatched. Once an order has shipped it can no longer be cancelled, but it may be eligible for return as described below. To cancel, contact us with your order number as early as possible.
Consultation cancellation & rescheduling
Appointments can be rescheduled or cancelled up to 12 hours before the scheduled time for a full refund or credit. Cancellations within 12 hours, or missed appointments, are non-refundable as the astrologer’s time has been reserved. If we need to reschedule from our side, you will be offered a new slot or a full refund.
Product returns — eligibility
Unused products in their original, undamaged condition and packaging may be returned within 7 days of delivery. To be eligible, the item must be unused, with all tags, certificates and original packaging intact, and accompanied by proof of purchase.
Non-returnable items
For reasons of authenticity, hygiene and the sacred nature of the items, the following are not eligible for return unless they arrive damaged, defective or incorrect:
- Energised and personalised gemstones, rudraksha and yantras prepared specifically for you.
- Pooja items and consumables once opened or used.
- Digital reports, birth charts and completed consultation services.
- Items marked "non-returnable" on the product page or bought on clearance.
Damaged, defective or wrong items
If your order arrives damaged, defective or is not what you ordered, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free replacement or a full refund, including any shipping charges. We recommend recording an unboxing video where possible to help us process such claims quickly.
How to request a return
To start a return:
- Email ' . e(appSetting('email', 'support@myastropandit.com')) . ' or call ' . e(appSetting('phone', '+91 8302628498')) . ' with your order number and reason.
- Our team will confirm eligibility and share return instructions.
- Pack the item securely in its original packaging and ship it to the address we provide.
For non-defective returns, return shipping is the customer’s responsibility. Returns sent without prior approval may not be accepted.
Exchanges
We generally replace items only if they are defective, damaged or incorrect. If you need a different item, please return the eligible product for a refund and place a new order.
Refund method & timeline
Once we receive and inspect your return, we will notify you of approval. Approved refunds are processed to your original payment method within 5–7 business days. Depending on your bank or card issuer, it may take a few additional days for the amount to reflect. Cash-on-Delivery orders are refunded via bank transfer or UPI to details you provide.
Late or missing refunds
If you have not received an approved refund within the stated timeline, first check with your bank or payment provider. If the issue persists, contact us and we will help trace it.
Contact us
For any return, cancellation or refund query, reach us at:
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- Phone: ' . e(appSetting('phone', '+91 8302628498')) . '
- Address: ' . nl2br(e(appSetting('address', 'Butterbyte Private Limited, New Delhi, India 110001'))) . '
Questions? Email support@myastropandit.com.